cancellation of tour ticket sales draws attention of US Congress

THE website Ticketmaster faced technical issues during the pre-sale of tickets for Taylor Swift's tour. On November 15, the platform was unable to handle the demand for access from more than 3.5 million pre-registrations, the largest record in the history of the website. According to the company, 1.5 million fans were approved for the sale and 2 million were placed on a waiting list.

In this way, the Ticketmaster canceled the general sale that was scheduled for November 18th, generating reactions from the United States Congress. Senator Amy Klobuchar stated in committee that the platform failed thousands of fans who were waiting for the ticket sales and that the cancellations, high fees and instability in the website means that the Ticketmaster dominates the market without worrying about making improvements and innovations.

_{Promotional poster for “The Eras Tour” (Photo: Reproduction/Instagram)}

The CEO of Liberty Media, Greg Maffei argued that the website received 14 million hits, many of them being from bots who should not have access to the sales system, as well as people who did not have the invitation code. Ticketmaster ensured that the website It was not offline and the large number of accesses caused failures in the normal functioning of the platform.

Taylor Swift, in turn, is not happy with the explanations and said that she will not make excuses to anyone, since it had been guaranteed that the company would be able to handle the sales demand. The singer also said that she does not feel that she can trust external entities with this type of relationship and that she is disappointed with the lack of resources to solve the problems.

“The Eras Tour” is scheduled to kick off in March 2023 and will take place exclusively in stadiums. Intense fan interest has led Taylor Swift to add 27 dates to her original schedule, bringing the tour to a total of 52 shows.

Featured image: Taylor Swift recording the music video for the album “Midnights“/Reproduction/Instagram