How to block a Nubank card in case of theft? (no cell phone)

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How to block a Nubank card in case of theft?
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How to block a Nubank card in case of theft? (no cell phone)
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The Nubank card is among the favorites of the increasingly connected public. Even though it is one of the most used cards, it is not immune to theft. There are several methods to block your Nubank card and avoid financial impacts resulting from theft. THE afrilatest Digital provided tips and a step-by-step guide on how to block a Nubank card.

How important is it to block your card in case of theft?

It is important to block your card after a theft or loss for several reasons, including to prevent unauthorized transactions. After all, whoever stole your card may try to make purchases or withdraw money with your card in these cases. Therefore, blocking prevents these transactions from taking place.

Image by Mohamed Hassan from Pixabay

Additionally, by blocking your card, you limit your financial liability in cases of fraudulent transactions and ensure that you won't have to pay for something you didn't buy with your card. Likewise, card blocking protects your identity by keeping your personal information out of the malicious reach of third parties.

Another important factor is that you can start the process of replacing the card with a new one by blocking the card. This minimizes any inconvenience caused by card theft.

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How to block your Nubank card via the website

Time required: 3 minutes

  1. Access the Nubank notification address

    First, access the address app.nubank.com.br/roubo/ to begin the procedure for blocking your Nubank card.

  2. Now, enter your CPF and password for the Nubank app

    Then, enter your CPF and application access password and click continue to begin the procedure. This data is necessary to be able to enter the platform.

  3. Select options regarding blocking your card

    If your card or cell phone was stolen, now click on the options displayed on your computer screen. Remember, you can select both options or just one.

  4. Select 'Block and continue' to block your Nubank card

    Select the 'Block and continue' option to block your Nubank card. It is worth noting that the system will immediately block all cards linked to your CPF, including business account cards, virtual cards and even additional cards.

  5. Select 'Disconnect' and then click 'Continue'

    Then continue the blocking process. Select 'Disconnect' and 'Continue'. This will prevent devices that previously had access to the Nubank account from continuing to access the bank's application.

What happens when you block your Nubank card?

After carrying out the Nubank card blocking procedure through the platform, all cards linked to your account will become temporarily inactive. Therefore, during this period, you will not be able to use virtual, PJ, additional cards or make contactless payments until you unlock it on another device.

It is worth remembering that, according to Nubank, the user needs to contact the bank through the call center to report loss or theft, even after blocking their card. This is standard procedure.

Furthermore, the user can contact Nubank via chat, email at the address (email protected) or telephone. For capitals and metropolitan regions, the number is 0800 591 2117. For cell phone calls, the number is 4020 0185.

How to block a Nubank card in case of theft? (no cell phone)

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