Chromebook crashed or froze? Here's how to fix it

If your Chromebook has crashed or frozen, don't worry, it's possible to fix the error. Here's how to Digital Look separated 8 ways for you to unlock your computer.

How to Fix a Frozen or Locked Chromebook

1 – Remove devices that are connected to the computer

If you have a USB drive, headset, hard drive, or other device connected to your Chromebook, remove it. This may help you figure out where the problem is occurring.

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2 – See the error messages

If you still get error messages even though your computer is frozen, write them down and search for them on another device to find out what they mean. This may give you more detailed instructions on how to unlock your Chromebook. If you can't figure it out, you can consult Chromebook Help for guidance.

3 – Close applications

If you can use the keyboard, press Shift+Escape simultaneously to open the Chrome OS Task Manager and close any open apps or pages. To do this, click “End task.”

4 – Restart the computer

A quick fix is ​​to restart your computer. If you can't move the cursor, turn it off using the Power key. When you turn it back on, go to Task Manager and delete applications that are used less often and are taking up a lot of space.

5 – Let the battery discharge

If you can't restart your Chromebook, an effective solution is to drain the Chromebook's battery. Then, unplug the computer from the power source and let it discharge. After that, wait three hours for the CPU to cool down and then put the device on charge.

6 – Perform a hard reset

If you are unable to reboot your computer, try performing a hard reboot. To do this, hold down the Refresh (which looks like a circular arrow and is located at the top of the keyboard) + Power keys for five seconds.

Note: This process resets your hardware, so there's a chance that some of your trackpad and keyboard settings will be lost. However, your files will remain intact.

7 – Restore the device

As a last resort, you can factory reset your device. However, this will delete all files.

8 – Seek professional help

None of the above methods worked? Then your computer may have internal hardware problems. If so, seek professional help.