15 best car insurance companies of 2020

Is it time to take out or renew car insurance? See which are the best car insurance companies in 2020 and choose between them.

Anyone who wants to have full support when something happens to their car and have the best quality of service knows that they cannot hire just any service or product.

Before taking out car insurance, you need to do some research to find out which are the best car insurers in 2020, according to the opinions of other customers, so as not to be disappointed.

If you follow this advice, the chances of making a mistake and being dissatisfied will be much smaller.

How the ranking of the 15 best car insurers of 2019 works

To help you choose, we have put together a ranking of the best car insurers of 2020.

To do this, we used the Reclame Aqui website as the basis for our research and considered the period of the last 6 months.

The data is provided by the website itself considering its own evaluation criteria and also based on information provided by customers who register a complaint.

The indexes achieved are transformed into scores provided by the website that range from 0 to 10, the higher the score, the better the indicator.

The research was carried out in December 2019, remembering that this ranking may change at any time.

So that we could make the classification, we researched the indexes of these car insurance companies: Suhai Seguradora, Azul Seguros, Cardif Seguros, Caixa Seguradora, Sompo Seguros, Tokio Marine Seguradora, Alfa Seguradora, Porto Seguro, Itaú Seguros Auto, Liberty Seguros, Youse, SulAmérica Seguros , Mapfre Seguros, GS Seg, Bradesco Seguros and HDI Seguros.

1st place for the best car insurance companies in 2020 – Suhai Seguradora

Suhai Seguradora appears in first place among the companies surveyed with a score of 8.8 and the RA 1000 rating, the highest granted by the website.

Of the 195 complaints registered, all were answered, with the resolution rate reaching 91.1% of cases.

In relation to customers who would deal with the company again, the percentage is 81.2%

Of the customers who made some records, 102 gave an evaluation, with the score achieved being 8.23.

Regarding the main complaints registered, we can mention: poor service, refunds, policy cancellation and quality of services provided.

2nd Place – Azul Seguros

Next we have Azul Seguros with a very similar score of 8.7 and the highest certification.

She has a little more complaint records.

There are 533 cases that were all answered and 92% of them resolved.

The percentage of customers who would do business again is 80.1% and they gave the company a score of 7.68.

The main reasons that led to complaints were: accident, delay in the process, release of repairs and delay in carrying out services.

3rd Place – Cardif Seguros

Cardif Seguros appears in third place with a score of 8.5 and 927 registered complaints.

In this case, the return percentage reaches 97.4%.

The solution rate was 92.6% and the number of customers who would do business again was 72.1%.

The consumer gave it a score of 7.74.

Of the main cases that generate complaints, we can highlight the slowness in carrying out the process, reimbursement and reversal of the amount paid.

4th place – Caixa Seguradora

Caixa Seguradora is the first on the list with an “excellent” reputation and has a score of 8.2.

It has 1,477 registered complaints, 98.8% of which have been answered.

In relation to the solution index, it reaches 85.65, and the people who would return to negotiate with the company reach 68.5%.

The rating that the consumer gave the company is 7.48.

Among the main cases that generate complaints we can highlight incorrect billing, refund of the amount, refund and cancellation of the policy.

5th place – Sompo Seguros

Sompo Seguros is one of the few to achieve the “excellent” rating and scores 8.0.

It had 225 complaints registered, of which 99.6% were responded to and 84.25 resolved.

The percentage of customers who would do business with the insurer again is 67.1% and they gave it a score of 7.2.

6th place – Tokio Marine Seguradora

Tokio Marine appears to have a “good” reputation and has a score of 7.9 with 823 registered complaints.

The final consumer score is 6.72.

Of the cases received, 100% of them were answered and 84.9% were resolved.

In relation to people who would return to negotiate with the company, the percentage is 66.3%.

The most frequent complaints are related to slow execution and delays in the process, poor service and accidents.

7th place – Alfa Seguradora

Alfa Seguradora achieved a score of 7.7 and had only 94 complaints, the lowest number that appears in this ranking of the best car insurers in 2020.

Of the cases received, 96.8% were answered, 86.8% were resolved and 60.5% of customers would do business with the company again.

The average rating given by the end consumer is 6.5.

The cases that generated the most complaints were: delay in carrying out the process, accidents, release of repairs and delay in completion.

8th place – Porto Seguro

Porto Seguro is tied with Alfa Seguradora in terms of score, however, due to having a greater number of complaints, it was placed lower.

It received a score of 7.7, however, it has 4,116 complaints, 99.8% of which have been responded to.

The solution rate was 82.1%, the number of customers who could negotiate again was 65.9% and the consumer score was 6.34.

The most common complaints are: lack of good service, incorrect billing and annual fee problems.

9th place – Itaú insurance

Itaú Seguros ranks 8th among the best car insurers in 2020 with a score of 7.6 and 234 complaints.

Of the cases registered, 100% were answered, 78.8% were resolved and 66.7% of customers would consider doing business with the company again.

The consumer rating was 6.2.

The cases that generate the most complaints are: accidents, wrong billing, poor service and cancellation of the policy.

10th place – Liberty Seguros

Liberty maintains the “good” rating and also has a score of 7.6, however, it is below Itaú Seguros due to the number of complaints.

Of the 678 records, 99.9% were answered and 84.4% were resolved.

The percentage of people who would do business with the company again is 62.1%.

The complaints that occur most frequently are: delay in carrying out services, incorrect billing, delay in carrying out processes and claims.

11th Place – Youse

Youse appears in 10th place with a score of 7.4 given by Reclame Aqui and 6.34 given by the customer.

Of the 676 complaints, 95.1% were answered, 75.9% were resolved and 67.1% of customers would do business with us again.

The cases that received the most complaints are: cancellation of policy, delay in progressing the process, accidents and undue charges.

12th place – SulAmérica

SulAmérica obtained a score of 7.3 resulting from 680 complaints, of which 97.8% were responded to.

Of the cases analyzed, 76.6% had a solution, 60.7% of consumers would negotiate with the company again and rated it at 6.15.

The most frequently seen records refer to accidents, poor service, delays in carrying out and releasing repairs.

13th place – Mapfre Seguros

Mapfre Seguros is next on the list with 1,454 complaints and 99.8% of them answered.

The solution rate reached 85%, the number of customers who would negotiate again reached 52.1% and the average rating given by the consumer was 5.82.

The most frequent complaints are related to delays in the process, incorrect billing, refunds and delays in carrying out services.

14th place – GS SEG

GS SEG appears with 130 registered complaints, 100% of which were responded to.

The solution rate was 81.7%, the number of customers who would deal with the company again was 46.7% and the customer rating was 62.2.

The reasons for the biggest complaints are: cancellation of the policy, full compensation, undue billing and poor service.

15th place – Bradesco Seguro

In last place in our ranking comes Bradesco Seguro with a score of 7.2, a “good” rating and 4,569 complaints.

Of the cases registered, 99.5% were answered and 78.9 were resolved.

Customers said that 56.2% of them would negotiate with the insurer again and that it deserves a score of 5.73.

The cases that received the most complaints are service execution time, undue billing, refunds and poor service.

After getting to know the best car insurers of 2020 and knowing a little more about them, when you go to take out your insurance you won't have so much difficulty choosing.

If you want to suggest the inclusion of a new car insurance company on the list, you can send us a comment 🙂

*This text is editorial content and does not guarantee the sale of this product on this website.