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Riachuelo car insurance |
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You probably know Riachuelo as a department store. But did you know that Riachuelo car insurance also exists? Find out in the text!

When taking out car insurance, it’s worth knowing the various options on the market.


Like Riachuelo car insurance, an option that protects the vehicle from more basic accidents.

Understand how to change your car insurance company

Protecting your car is important for a number of reasons.

Firstly because, with insurance, the user has their losses reimbursed after an incident.

Furthermore, some coverages protect third parties, increasing care in traffic.


When taking out Riachuelo car insurance, the driver can count on 24-hour assistance and Personal Accident Insurance.

See more below.

Riachuelo car insurance

Image: Getty Images

About Riachuelo

Riachuelo is a chain of stores with multi departments.


Present throughout Brazil, it was created in 1947 and has already become a reference among consumers, especially in the clothing trade.

In addition to quality products, the company offers a variety of services through the use of your credit card.

Card and car insurance operations are carried out through the agent Midway Financeira, which, since 2008, has had its headquarters in the city of São Paulo.

Among the differentiated services that Riachuelo offers through this intermediary is 24-hour vehicle assistance.


This assistance is rewardable, allowing the user to compete for values ​​every month.

How Riachuelo’s award-winning 24-hour vehicle assistance works

The award-winning assistance offered by Riachuelo car insurance provides more traditional coverage for the car.

These coverages include:

  • The availability of a spare car after electrical or mechanical assistance;
  • Keychain;
  • Winch;
  • Assistance in case of a dry breakdown.

Services can be requested 24 hours a day, seven days a week, through the Riachuelo call center.

Furthermore, the user has the possibility of a personalized policy.


In this case, it is possible to include some extra insurance assistance.

Another Riachuelo car insurance coverage is Personal Accident Insurance.

Through it, the company covers accidental death and total permanent disability due to an accident.

The coverage value is R$10,000.


All of this coverage is available in the plan called Premiável 24h Vehicle Assistance.

“Premiable 24-Hour Car Assistance – Mega” and “Premiable 24-Hour Car Assistance – Super” have different coverage. See below.

24-Hour Rewarded Car Assistance – Mega

  • Electrical and/or Mechanical assistance;
  • Winch;
  • Tire change;
  • Assistance in the event of a lack of fuel;
  • Safe Driver;
  • Backup car;
  • Substitute Driver;
  • And 13 other assistance services.

24 Hour Rewarded Car Assistance – Super

  • Electrical and/or Mechanical assistance;
  • Winch;
  • Tire change;
  • Assistance in the event of a lack of fuel;
  • Safe Driver;
  • Backup car;
  • Substitute Driver;
  • And 05 other assistance services.

Riachuelo car insurance premiums

In addition to the aforementioned assistance, users who take out Riachuelo car insurance have another advantage.

Quote the price of your Auto Insurance now!


A best quotewith best brokersby the best prices.

As mentioned, the driver starts to compete for monthly prizes.

He just needs to keep paying his installments up to date.


Prizes are drawn by the Federal Lottery.

Prices vary depending on the type of insurance contracted.

24-hour Premium Vehicle Assistance R$ 15,000.00
24 Hour Rewarded Car Assistance – Super R$ 25,000.00
24-Hour Rewarded Car Assistance – Mega R$50,000.00

Is Riachuelo car insurance really insurance?

If you've read this text so far, you've noticed that we present three different types of Riachuelo car insurance.

Still, it is important to say that the company's only “real insurance” is the “Premium 24-hour Vehicle Assistance” insurance.


This happens because it is the only one that offers reimbursement of amounts after a specific loss.

In this case, personal accidents.

The option is authorized by the Private Insurance Superintendence (Susep).

Other types of 24-hour vehicle assistance that can be awarded are not car insurance.


In fact, assistance is guaranteed through AXA Assistance.

The product is registered with Susep, insurance marketed by Zurich Minas Brasil Seguros SA, through the responsibility of the broker Classic Corretora de Seguros, registered with Susep.

That said, we can highlight that Riachuelo car insurance aims to offer emergency assistance services to the vehicles of Riachuelo Credit Card Customers.

But the Mega and Super options do not offer any type of reimbursement after an accident.


Available services are only provided for emergency events.

Furthermore, the Mega and Super options are not available for vehicles that are more than 20 years old.

To obtain prices for purchasing this service, you can consult the company.

How to hire Riachuelo’s award-winning 24-hour vehicle assistance

If you want to hire award-winning 24-hour vehicle assistance and enjoy the protection of this insurance for your car, you should contact the company and request more information.

Contact can be made through the company's Relationship Center.


You can also visit one of the Riachuelo Stores throughout Brazil and request a quote.

The insurance is associated with the Riachuelo credit card.

Don't forget to ask your insurance broker all your questions.

Paying attention to the contract is essential to make sure you are contracting everything you need.


Not to mention that it is important to know what your rights and duties are to continue using the services.

You can also take the opportunity to inquire about the company directly on the Susep website, as well as check its reputation on several other websites, such as Reclame Aqui and Procon.

Is Riachuelo's insurance for 24-hour premium vehicle assistance reliable?

As stated above, you can research the company's reputation online.

For this, there are several websites that register customer complaints, and even online forums.


Another way to rest assured about hiring award-winning 24-hour vehicle assistance is to ask the company any questions you may have.

If you know someone who hired Riachuelo's services, take advantage and talk about it.

Knowing about this user's experience and the support obtained will make you more confident about the service provided.

To help you, our team carried out research on the Reclame Aqui and Procon websites in October 2019. Check it out!


Insurance and services from Riachuelo for 24-hour vehicle assistance, award-winning – Reclame Aqui

On the Reclame Aqui website, Riachuelo car insurance was evaluated along with all the services provided by the company.

In other words, like Lojas Riachuelo and Midway Financeira.

The research included an analysis of complaints from the last twelve months, where it received 14,131 complaints, returning 14,062 of them.

In total, 99.5% of queries were answered, within an average period of 5 days and 20 hours.


As a result, the company had a solution rate of 91.6%, and 73.5% of customers would do business with it again.

Furthermore, the company was evaluated by 6616 customers, resulting in a score of 8.5.

Overall, the website classified the company as “RA 1000”, which is the best reputation granted.

Services and car insurance Riachuelo – Procon/SP

There is no data in Procon/SP about Riachuelo car insurance.


However, searching for “Riachuelo” alone results in 102 complaints.

According to Procon, the company served 50 of them, and 52 were left without service.

Among the main complaints are problems such as:

  • Contract;
  • Improper billing;
  • Non-payment of compensation (insurance in general);
  • Non-payment of compensation;
  • Misleading selling.

Contact with Riachuelo

Overall, the award-winning 24-hour vehicle assistance service and insurance Riachuelo is concerned with providing good service.

Based on the research our team carried out, it's easier to get an idea of ​​the company's reliability, right?


Still, we recommend that you do your research before signing the contract and ask any questions you have.

Also remember that Riachuelo car insurance does not have many coverages.

If your goal is to have complete and comprehensive insurance, it will be more advantageous to research other options on the market.

You can contact the company directly through the website, where you must fill out a registration form, leaving your email for a return message.


Another form of contact is directly through the Customer Service Center, where service is provided from Monday to Saturday, from 8am to 10pm.

On the website you can choose the contact method:

  • Chat;
  • Email;
  • Customer service for online purchases: 4003-0515 or 0800-729-0515;
  • To ask questions about the service, call: 3003 4342 (capitals and metropolitan regions) and 0800 701 4342 (other regions);
  • SAC: 0800 721 4033 (available 24 hours a day, 7 days a week);
  • SAC Hearing Impaired: 0800 722 0626 (available 24 hours a day, 7 days a week);
  • OMBUDSMAN: 0800 727 3255.

Activating insurance after a problem with the car should always be done by calling 0800-704-5025, or (5511) 4196-8183 in Mercosur member countries.

Assistance is available 24 hours a day, including on holidays and weekends.

And you, have you used Riachuelo car insurance and 24-hour premium vehicle assistance services?


Tell us about your experience and help other users get more information.

Just leave your comment below!

*This text is editorial content and does not guarantee the sale of this product on this website.


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